Privacy Policy

Information We Collect

We gather information that you provide directly when you create an account, make a deposit, withdraw winnings, or contact our support team. This typically includes your full name, date of birth, email address, postal address, telephone number, and payment details such as credit card or e-wallet information.

In addition to the details you submit, our systems automatically collect certain technical information every time you visit the site. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. We use this data to understand how our platform is used and to improve the overall experience.

How We Use Your Information

Your personal information allows us to create and manage your account, process deposits and withdrawals, verify your identity as required by gaming regulations, and provide customer support. We also use it to personalise your gaming experience, send important account notifications, and, where you have given consent, deliver promotional offers that may interest you.

Technical and usage data help us analyse trends, maintain the security of our platform, troubleshoot technical issues, and ensure our games run smoothly across different devices. We do not sell your personal information to third parties for their own marketing purposes.

Sharing and Disclosure

We may share your information with trusted service providers who assist in operating our casino. These partners include payment processors, identity verification agencies, customer support platforms, and marketing service providers. All such companies are contractually obligated to keep your information secure and to use it only for the purposes we specify.

We may also disclose personal information when required by law, regulatory authorities, or licensing bodies. This includes situations where we must respond to court orders, comply with anti-money laundering requirements, or protect the rights, property, or safety of Simsinos Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your session after login, measure audience size, and improve site functionality. Some cookies are essential for the platform to work properly, while others help us understand which games and features are most popular.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use specific features of the casino.

Data Security

We take the protection of your personal information seriously and implement industry-standard security measures, including encryption, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we work continuously to reduce risks and respond promptly to any potential threats.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data when it is no longer needed for the purposes outlined in this policy. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or by contacting our support team.

To exercise these rights, simply reach out to our customer service department. We will respond to your request within a reasonable timeframe and in accordance with applicable Canadian privacy laws.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, and to resolve any disputes. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team. We are here to help and committed to resolving any issues promptly and fairly.